Smart Operation Management

The Customer Experience Leader. Self-Service Solutions.

Product Description:

Smart Operation Management System is enriched with most modern features so as to make the user manage all the things in help desk management. The Specialty includes all the controls in-order to make the process of call Registration, Engineer Assignment, Service Scheduling, Service History and Verification/Approval much easier. Email Support is Provided at most of the stages. User roles of various levels can defined with which access privilege can be Made / Denied.


  • Help Desk Management.
  • Engineer Wise Dash Board.
  • Call Register.
  • Service History.
  • Help Desk Review.
  • Service Approval.
  • Service Re-Assign.
  • HD Dash Board.
  • Document Uploads.
  • Service Schedule.
  • TM Review.
  • Call History Verification.