- Collecting real time feedback to get an Insight of customer behavior.
- Measuring customers satisfaction on the provided services In order to identify the innovative techniques to improve the quality of offered services.
- Measuring employee satisfaction in order to achieve high level of productivity.
- Ability to publish surveys across different channels to increase the likelihood of people responding.
- Provide internal escalation workflow for the responses and alert people in the business who are then empowered to act upon it.
- Assist with the recovery of dissatisfied customers to support the business’s customer retention strategies.
- Delivering tangible data that can be used to make better & wise business decisions to help aligning strategy with tactics.
- Estibyan Supports Android & iOS Operating systems.
Collaboration with other systems:
- Estibyan “Happy Staff” (Integration with Time and Attendance System).
- Estibyan integration with Beyond Queuing system for receiving feedback on the provided services.
- Estibyan application for the price checker devices for the Retail industry.
- Estibyan (Directory Browsing) for healthcare industry.
- Estibyan integration with Helpdesk Solutions.