IT Service Management Solutions
Cherwell Service Management Software
Cherwell Service Management software is an IT service management (ITSM) solution that enables your IT team to implement and automate ITSM processes while providing the extraordinary customer experience the business expects. Through this, you can focus less on routine management and maintenance, and more on growing and optimizing your IT service portfolio. It is highly configurable, integrates easily with third-party applications and will never break when you upgraded.
With Cherwell Mobile, you can now deliver actionable business intelligence and dashboards to executives and everyone else in your organization—without consuming a license. Quickly deploy our ready-made, out-of-the-box dashboards, or easily configure your own dashboards with convenient widgets. And best of all, leverage the full power of Cherwell Service Management (CSM), optimized for mobile users in different roles—across your entire business.
Key ITSM Capabilities & Features
Take advantage of eleven ITIL-verified processes out of the box, so you can leverage industry best practices, reduce the cost of training and increase time-to-value.
IT Service Desk
Give your business a single point of contact for IT, and your service desk team the tools to efficiently and skillfully handle incidents, problems and questions. Restore service operations with minimal business impact, within agreed service levels and business priorities.
IT Self-Service Portal
Provide business customers with a best-in-class user interface that automates request fulfillment, reduces IT costs and overhead, and increases customer satisfaction.
ITSM Dashboards & Reporting
Take advantage of powerful reporting and highly configurable ITSM dashboards that allow you to spot trends, eliminate bottlenecks, and improve the effectiveness and efficiency of IT service delivery
Easily configure the Cherwell Service Management platform to support, improve or implement new processes—with no scripting or coding necessary. Cherwell’s modern metadata architecture means seamless integration with other applications, hassle-free upgrades and the ability to extend the use of the platform beyond IT.
SIAM and MSI
Service Integration and Management (SIAM) and Multi-Sourcing Service Integration (MSI) functionality is embedded within the core content of Cherwell Service Management software. Our SIAM- and MSI-based objects, dashboards, and processes help simplify multiple service provider governance and provide a single point of visibility to assess and manage the ownership and control of outsourced IT services.
Configuration Management Database (CMDB)
Cherwell provides powerful discovery and inventory capabilities to populate IT asset and configuration data into the Cherwell CMDB, enabling IT organizations to better assess the risk or impact of an infrastructure change. The Cherwell CMDB provides a trusted view of the infrastructure environment, improving the quality of IT services and applications and reducing unplanned downtime and infrastructure total cost of ownership.