Beyond Queuing

Improve Customer Waiting Periods and Staff Productivity

General Features

  • Centralized multi-branch customer flow management system.
  • Manage multiple branches from a central location using a web based administration interface.
  • Touch-screen kiosk for ticket issuing. Available in free-standing or table top models.
  • Web based soft keypad (Supports PC, tablets and mobile ).
  • LCD counter display with rich text and graphics, Wired or Wireless, Android based controller.
  • Call token numbers (Play sound) in multiple languages.
  • Large LCD Queues status and advertisement display.
  • System usage and performance dashboard and Reports from the centralized web module
  • Supports integration with external systems (Optional).
  • Secure with user credentials, privileges.
  • Email or SMS notification (customer alerts/notifications, system technical/performance alerts or notifications)- (Optional.)
  • Mobile application for customers to book appointment, book ticket, and locate branches etc.

More Exciting Features

  • Touch Screen Kiosk
  • Interface in multiple language and fully customizable.
  • Supports soft keypad or physical keyboard.
  • Dynamic queue menus as per the virtual queues definition
  • Multi level queue or service hierarchy
  • Identify customer.Provision for reading the customer’s id cards,bank atm ,credit or debit cards.
  • Supports barcode reading(read application number or any reference number)
  • Supports large paper rolls that can issue around 2000 tickets per roll.
  • Print tickets with token number and other details such as : Organisation name and logo, Branch Name,Date and time,Token Number, Queue/Service name,Number of people waiting in the queue, Last served ticket number, Id or other card number,Machine Id
  • Kiosk linked to central database through local network
  • Advertisement display while idle.
  • Provision to set working hours to issue tickets or stop issuing whent the queue waiting exceeds a threshold value.
  • Provision to place kiosks in in-service or out-service from central control unit.
  • Centralized display to show the recent numbers called against counter
  • Provision to display the currently serving numbers on each counter
  • Provision to change the design and theme
  • Provision to play advertisement contents(images,videos,tv or other files)
  • Support scrolling messages multiple languages
  • Play sound in multiple languages
  • Display the queue status (total waiting,average waiting time,average serving time),tickets expected to call next
  • Web based administration and reporting module with following features:
    • Define branches
    • Define services
    • Define queues (menus on the ticketing kiosk) with token ranges
    • Define counters
    • Define counter users
    • Manage queues to be served on counters,queue/counter priority etc.
    • Define working hours
    • Define other queuing related business rules
  • Dashboard that shows live status of total number of tickets waiting per queue ,average waiting time and serving time
  • Detailed and summary reports of queue tickets issued and served per branch and queue.
  • Statistical and performance reports based on branch ,service/queue,counter user.
  • Option for email or SMS integration for notification
  • Kiosk status monitor.Ticket paper roll status (low paper/no paper)notifications
  • Put the kiosk in in-service or out of service from central location
  • User friendly counter application for ticket management
    Call Next,skip the ticket,mark as served,call a specific ticket,hold and recall ticket,repeat call,transfer or change the queue(Wrongly selected service/queue),see the list of tokens served or skipped with full details
  • Web and windows based
  • Integration components to integrate with customer service or other customer applications
  • View customer details (required service ,time taken issues,waiting time etc)
  • Secure counter user authentication
  • Display the called token number in the counter LCD screen
  • Customizable LCD display content
  • Display status message such as Open/Ready,Serving,Closed etc
  • Provision for defining priority counters to serve priority queues /services/customers