BMC Track-It
Track It Help Desk
Product Description:
BMC Track-It! is the leader in the small to mid-sized business help desk market and gives you the ability to immediately take control of your Help Desk and IT Management functions with included core modules for Asset Management, Help Desk Management, Change Management, Purchasing, Software License Management, and more.
Features:
BMC Track-It! has been around over 20 years and in that time has been trusted by over 55,000 customers, sold over 180,000 individual technician licenses, managed over 16,000,000 IT assets, has been installed in more than 26 countries and is the worldwide number one leader in market share for the small to mid-sized business help desk.
BMC Track-It! includes core modules for Inventory and Asset Management, Help Desk Management, Change Management, Purchasing, Software License Management, Training, Library, Facilities Management, Self Service/Password Reset web portal for end users, Mobile and Web Help Desk interface for technicians, a data warehouse driven Dashboard for metrics and Reporting. Additional add-ons are available including PC Migration Management, Remote Control, Industry Knowledge Paks, Survey and Barcode.
Benefits:
- Dramatically reduce time spent on managing and scheduling repetitive tasks and manage recurring Facilities Maintenance items with Track-It! Scheduled Work Orders
- Increase end-users’ confidence when placing a request with your help desk staff. Knowledge base solutions, 24/7 self-service for request submission and online status checks available within the 100% web-based self-service portal
- Ensure that requests will be addressed in a timely fashion with Service Level Agreements
- Improve change management control and efficiency by properly managing change requests while encouraging teamwork and collaboration with Track-It! Change Management
